The idea of dealing with conflicts within an organisation is not usually the most attractive prospect for people considering going into human resources as a career, even for those with the appropriate empathy and communication skills to handle it. While conflict may be unpleasant, however, it is actually essential to solve problems and make meaningful progress.
Even within positive work environments with highly trained professionals and good organisational structures in place, there will be conflict from time to time. Leadership is a difficult task for any business partner or manager, and at times there will be failures of that leadership which cause issues. Equally, staff in lower positions will be able to cause conflict, often due to simple misunderstandings and unfortunate mistakes, or sometimes as a result of excessive self preservation and an unwillingness to cooperate as a team. Whatever the case, HR staff need to develop the skills to turn conflict into something positive.
Communication is absolutely crucial and should always form a starting point for conflict identification and resolution. Most disagreements and difficult situations in the workplace will be connected to some avoidable lapse in communication. Enabling better communication is key to minimising conflict before it even happens, so good HR departments will work on making it easier for employees to make their intentions and actions very clear to others. [Read more…] about Conflict in the Workplace